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ITEM NAME LENGTH
Lesson Number One
Lesson Number Two
POS systems, Diner Dash, an unlivable minimum wage... What do these all have in common? How do we go about repaying service workers monetarily?
Sara Long sits down with Jonathan Forney and Vanessa Brown, very well-known employees of the number one coffee chain in America, and Caitlin Zaloom, cultural anthropologist at NYU, to dissect what makes customers such assholes.
How to Not be an A$$hole was reported, produced, edited, mixed, and mastered by Sara Long and Josiah Seurkamp. Special thanks to guests Jonathan Forney, Vanessa Brown, and Madison Crowell. Academic contributions and validity by Caitlin Zaloom (and Arlie Hochschild for answering my email).
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